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 Returns

  • If you wish to return your product you have a 30 day time frame after your order is shipped to get in touch with us.
  • We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights.
  • We will try to attend to all returns as soon as practically possible.
  • Please note that product returns are not able to be accepted in person at our office address
  • Unwanted Products
    • Our policy is to ensure that you are satisfied every time you place an Order with models4hobby.co.uk If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 30 days, with the dispatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product (excluding P&P).
    • We will make the refund once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
    • You will only have to pay for the return postage of the Products.
    • Please make a note of your name and address within the returned parcel to help identify the order.
    • This does not affect your statutory rights.
  • Faulty Products
    • We try to select and package the Products as well as possible to ensure they arrive in good condition. However, if a Product arrives damaged or with defects, or is not what you Ordered, we will replace it free of charge or provide a full refund as appropriate. Please contact info@models4hobby.co.uk with any queries.This e-mail address is being protected from spambots.
    • In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs if not arranged through Models4hobby.
    • Please make a note of your name and address within the returned parcel to help identify the order.
    • This does not affect your Statutory Rights.
  • Returning Unwanted or Faulty Products
    • Please contact us by email (at info@models4hobby.co.uk This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) to inform us of your wish to return Products.
    • In requested we will allocate you with a Returns Code or reference number which should be included with the package to improve processing of your return.
    • Please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery).
    • Please make a note of your name and address within the returned parcel to help identify the order.
    • You will be responsible for the returned Products until they reach us.
  • Cancellations
    • We have a no quibble cancellation policy and do not charge a re-stocking fee. If you are cancelling after dispatch please refer to unwanted products policy

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