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1 Acceptance of Order

Your order is dependant on live stock.  The system shows the actual live stock levels when you add items to your basket, but that does not reserve them and rarely if you delay in paying, the items may have been sold elsewhere.  If you particularly need a kit but are unable to pay for a day or two, please contact us to ensure we reserve it.


 

2 UK Mainland

Your goods should reach you within 5 working days of your order being placed. It is our aim however to ship all orders by the next working day following receipt, (for orders received before 12:00 noon). Consignments are delivered at anytime between the hours of 9:00am and 6:00pm. Unfortunately it is not possible to specify an am or pm delivery time.

If nobody is available to accept the delivery our carriers may either:

Leave the consignment in a safe location
Leave the consignment with a neighbour & Leave a calling card giving you the opportunity to arrange a more convenient delivery time

We do not deliver on Saturday, Sunday or Bank Holidays.


 

3 Choose An Alternative Delivery Address

With your 1st order your delivery details must be the same as the card holder’s details. On subsequent orders an alternative delivery address can be submitted. Just complete the alternative address section on the checkout page.

We do not deliver on Saturday, Sunday or Bank Holidays.


 

4 Europe / Rest of the World

European and Worldwide delivery can take up to 14 days after being dispatched and are subject to possible customs clearance and local charges.

All quoted delivery times are based on standard working days i.e. Mon - Fri (excluding public holidays etc).


 

5 Customs

When ordering mail-order goods for delivery overseas, you may be subject to import duties and taxes which are levied once a shipment reaches your Country. Any additional charges for customs clearance must be paid by you as we have no control over these and cannot predict what they will be.

Customs policies vary widely from Country to Country and you should contact your local customs office for further information.


 

6 Returns

  • We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights.
  • We will try to attend to all returns as soon as practically possible.
  • Please note that product returns are not able to be accepted in person at our office address.
  • If you wish to return your product you have a 30 day time frame after your order is shipped to get in touch with us.
  • Unwanted Products
    • Our policy is to ensure that you are satisfied every time you place an Order with models4hobby.co.uk If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 30 days, with the dispatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product (excluding P&P).
    • We will make the refund once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
    • You will only have to pay for the return postage of the Products.
    • Please make a note of your name and address within the returned parcel to help identify the order.
    • This does not affect your statutory rights.
  • Faulty Products
    • We try to select and package the Products as well as possible to ensure they arrive in good condition. However, if a Product arrives damaged or with defects, or is not what you Ordered, we will replace it free of charge or provide a full refund as appropriate. Please contact info@models4hobby.co.uk with any queries.This e-mail address is being protected from spambots.
    • In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs if not arranged through Models4hobby.
    • Please make a note of your name and address within the returned parcel to help identify the order.
    • This does not affect your Statutory Rights.
  • Returning Unwanted or Faulty Products
    • Please contact us by email (at info@models4hobby.co.uk This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) to inform us of your wish to return Products.
    • In requested we will allocate you with a Returns Code or reference number which should be included with the package to improve processing of your return.
    • Please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery).
    • Please make a note of your name and address within the returned parcel to help identify the order.
    • You will be responsible for the returned Products until they reach us.


 

7 Privacy Policy

  • We will treat all your personal information as confidential, and are committed to protecting your privacy. Any personal information which you provide to us is held in accordance with the Data Protection Act 1998.
  • We use the information we collect about you to process orders, to provide a more personalised shopping experience and, if you request, to notify you of products, special offers or other information that may be of interest to you.
  • We do not sell or pass on any personal information to any other Companies or Organisations.
  • We comply with recent changes in cookie requirements under EU laws.
  • For more details on our privacy policy please click here
  • We do not store our customers financial details 

 

8 Credit Card

  • Orders may be processed online using a credit or debit card (currently VISA, MasterCard, Delta and Switch/Solo). We aim to debit money from your account within one working day after receiving your Order.
  • To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimize the possibility of someone being able to read them as they are sent over the Internet.
  • Your credit card company may also do security checks to confirm it is you making the Order.
  • All Order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the Order differs.

 

9 Payment Security

Our site uses high-level SSL encryption technology when passing your personal details onto Barclaycard Merchant Services for processing. You will be transferred to Barclaycards ePDQ secure server to enter your payment details via their Cardholder Payment Interface. Your transaction is then verified and authorized, and finally you will be sent an email receipt of your order.


 

10 Order Acceptance

We will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to Models4Hobby to purchase a product or products, and our acceptance of your order, and completion of the contract between you and us will only take place on the dispatch of the products you have ordered. We reserve the right to refuse acceptance of your order. Such non-acceptance may be the result of one of the following:

The product you ordered being unavailable from stock
Our inability to obtain authorisation for payment
The identification of a pricing or product description error

If there are any problems with your order you will be contacted by our Models4Hobby Web Customer Services Department.

The sales contract between us is completed in England. We reserve the right to reject any offer to purchase by you at any time.


 

11 Order Cancellation

If you need to cancel your order once the goods have been dispatched you will need to follow the instructions given on our Returns Procedure, you will be liable for all postage and packing costs incurred.


 

12 Voucher Codes

Voucher codes provided are exclusive of shipping, meaning that you will have to pay shipping fees on orders if applicable. Discount coupons are distributed and ammended at our discretion


 

13 Contact Information

Should you have any additional queries about our Terms and Conditions please contact us either by phone (01388417940) or email (info@models4hobby.co.uk)


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